Every Chronos timepiece is backed by our commitment to excellence
Comprehensive coverage on all watch movements and components
Valid at authorized service centers worldwide
Full satisfaction guarantee with easy returns
24/7 live chat support for all warranty inquiries
Understanding your Chronos warranty protection
Simple 3-step process for warranty service
Reach out via live chat, email, or phone. Our team will assess your claim and provide a service reference number.
Securely package your timepiece with proof of purchase. We provide pre-paid shipping labels for US customers.
Our certified watchmakers will assess and repair your watch. Most repairs are completed within 2-4 weeks.
Expert care from the world's finest watchmakers
Factory-trained technicians for all Rolex timepieces
Official Omega service center partnership
Certified Cartier restoration specialists
Your warranty is automatically activated upon purchase. Keep your order confirmation and any documentation provided with your watch as proof of purchase. We recommend registering your watch through your Chronos account for easy access to warranty information.
You will need your original proof of purchase (order confirmation email or receipt), the watch with its original documentation (if available), and a description of the issue. Our customer service team will guide you through any additional requirements.
Most warranty repairs are completed within 2-4 weeks from the date we receive your watch. Complex repairs or those requiring manufacturer parts may take longer. We will keep you informed of the progress throughout the process.
Yes, our international warranty is valid at authorized service centers worldwide. Contact us to find the nearest authorized service partner in your area. Please note that using unauthorized repair services may void your warranty.
Water damage is covered if it results from a manufacturing defect within the watch's rated water resistance specifications. Damage caused by exceeding the rated depth, worn gaskets due to lack of maintenance, or improper crown handling is not covered. We recommend having water resistance tested annually.
Our expert team is available 24/7 to help with any warranty questions or service inquiries.
